Failures in prospective memory (PM) are the reason why we fail to perform intended or required actions. There is increasing interest in the topic of prospective memory and the reasons for failures of such memory. While this subject is still under intense debate, according to one school of thought, prospective memory recall is driven by the process of monitoring. Another view is that it occurs as part of spontaneous retrieval.
In either case, the intention for the planned task is retrieved which then allows for action. Distractions are one source of why action is forgotten. Interruptions of any kind can be a cause (Shorrock, 2005; Sternberg & Sternberg, 2016). A telephone call or request for information can be sufficient cause to not return back to the ongoing task. The variety of peripheral tasks that controllers need to perform often conflict with the primary task of maintaining separation. Such tasks could include scanning displays, accepting aircraft, gathering and relaying weather advisories and responding to pilot requests.
Prospective memory recall is predicated on cues. A cue or trigger is necessary for prospective memory to work. As described earlier, to recall the intent, the human mind constantly polls for such items. When polling is not invested in, such as when we are preoccupied with other task(s), then the intent is not recalled and action is termed as ‘forgotten’. Under another school of thought, spontaneous retrieval occurs on account of a system within our brain that causes automatic retrieval of items at the appropriate times. Once again, when tasks preoccupy, spontaneity drops and we tend to forget the intent. Proximity, recency and task regularity could all affect prospective memory (Vortac, Edwards & Manning, 1995).In the context of ATC, prospective memory failures can prove to be catastrophic.
The incident at San Francisco of a controller positioning an aircraft on the runway for takeoff, forgetting about it, and further clearing an aircraft to land on the same runway is a case in point (Loft, 2014). They can affect controller actions such as separation, scope monitoring or performing other tasks such as flight strip updates, aircraft transfer, peer collaboration and shift transitions. Inaccurate recall of information on a strip, failing to observe conflicts and failure to annotate strips correctly are all examples of PM failures. Controllers may intend correctly but then fail to follow through on that thinking because they simply “forgot to do so”. In the realm of ATC, cues are either based on time or based on events (Loft, 2014; McDaniel & Einstein, 2007). However, monitoring takes a cost in the form of “brain cycles” and therefore impacts performance. Such impacts could come in the form of slowing down a certain action in order to devote time to monitoring.External cues are an effective way to mitigate the risks of prospective memory failure (Vortac & Edwards, 1995).
Memory aids are useful and can be any tool, prop or other aid that could serve as a reminder (FAA Video, 2015). They need to be incorporated into the routine though and not be ad-hoc. Mnemonics and placards are one way to avoid prospective memory errors (Loft, 2014; Stein, 1991). Using free text to jot down notes is another option. Memory aids must be effective. A good example from the video is that of holding a strip in hand as a reminder when there is a vehicle inspecting the runway.
There is a growing interest in having the system alert and warn if an action is overdue. The sophistication available today makes it possible to code rules into the system and have it warn the controller. However, this may lead to the same type of over dependence on automation and sense of complacency that we find occur in pilots.
References
Federal Aviation Administration. (2015, September 02). Retrieved April 25, 2017, from https://www.faa.gov/tv/?mediaId=1151
Federal Aviation Administration. (2015, September 02). Retrieved April 25, 2017, from https://www.faa.gov/tv/?mediaId=1152
Loft, S. (2014). Applying psychological science to examine prospective memory in simulated air traffic control. Current Directions in Psychological Science, 23(5), 326-331.
McDaniel, M. A.. & Einstein G. (2007). Prospective Memory. Thousand Oaks: SAGE Publications. Retrieved from https://ebookcentral.proquest.com/lib/erau/detail.action?docID=996509
Shorrock, S. T. (2005). Errors of memory in air traffic control. Safety science, 43(8), 571-588.
Stein, E. S., & Federal Aviation Administration Technical Center (U.S.). (1991).
Air traffic controller memory: A field survey. (). Springfield, Va;Atlantic City International Airport, N.J;: Federal Aviation Administration Technical Center.
Sternberg, R. J., & Sternberg, K. (2016). Cognitive psychology. Nelson Education.
Vortac, O. U., Edwards, M. B., & Manning, C. A. (1995). Functions of external cues in prospective memory. Memory, 3(2), 201-219.
